Markov Solutions Privacy Policy

1. Introduction

At Markov Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our website, markovsolutions.net (the "Website"). It also outlines your rights regarding your personal data and how you can exercise those rights. We strive to comply with global data protection laws, including the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure that your information is handled securely and lawfully.

2. Who We Are (Data Controller)

Markov Solutions EOOD ("Markov Solutions," "we," "us," or "our") is the data controller responsible for the processing of your personal information on the Website. Markov Solutions is a company incorporated in Sofia, Bulgaria (Registration No. 207079205, Registered Address: g.k. Pliska, Montana, Bulgaria). For any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at [email protected].

3. Information We Collect

We collect personal information that you voluntarily provide, as well as some information automatically collected through cookies or similar technologies. The types of information we collect include:

• Contact Form Information: When you fill out the contact form on our Website, we collect your name, email address, and the message content you provide. We use this information solely to respond to your inquiries and communicate with you regarding the services or information you requested.
• Usage Data and Analytics: When you visit our Website, we automatically collect certain information about your device and how you use the site. This may include your IP address, browser type, device information, pages visited, time spent on pages, and referring website. We collect this usage data through cookies and similar tracking technologies using third-party analytics tools like Google Analytics.
• Advertising and Conversion Data: Our site uses Google Ads conversion tracking to understand the effectiveness of our Google Ads campaigns. If you arrived at our Website by clicking a Google advertisement, Google Ads may place a cookie on your device to track conversions.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide services
• For analytics and website improvement
• For advertising and marketing analysis
• To comply with legal obligations
• To protect our rights and prevent misuse

5. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or another region with laws requiring a legal basis for processing personal data, we process your personal information under the following legal bases:

• Consent: We rely on your consent to process personal data that you voluntarily submit through our contact form or when you engage with optional features.
• Legitimate Interests: In certain cases, we process your data to pursue our legitimate business interests in a manner that we believe does not override your privacy rights.
• Legal Obligation: We may process or retain certain data when it is necessary for compliance with a legal obligation to which we are subject.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Website to collect usage data, remember your preferences, and enhance your experience. These technologies include both first-party cookies (set by us) and third-party cookies (set by service providers like Google). For detailed information about the cookies we use and your choices in relation to cookies, please see our Cookie Policy.

7. How We Share Your Information

We do not sell your personal information to third parties. However, we may share or disclose information with service providers, in business transfers, or for legal compliance and protection purposes. When we share information with third parties, we only share the minimum amount of information necessary, and we ensure that appropriate safeguards and contracts are in place to protect your data.

8. International Data Transfers

Markov Solutions is based in Bulgaria, but we work with users and service providers around the world. Your personal information may be transferred to and processed in countries other than your own. Whenever we transfer personal data out of the European Economic Area (EEA) or other regions with data transfer restrictions, we will ensure that appropriate safeguards are in place as required by applicable law.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the applicable retention period, we will either securely delete or anonymize your personal information.

10. Your Rights and Choices

You have rights regarding your personal information. Your principal rights include:

• Access and Transparency
• Correction/Rectification
• Deletion (Right to be Forgotten)
• Withdraw Consent
• Object to Processing
• Data Portability

11. Data Security

We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include using secure server environments, encryption of data in transit, regular security audits and updates, and restricting access to personal data to employees or contractors on a need-to-know basis.

12. Children's Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not submit any personal information through our contact form or any interactive features.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: